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GLOBAL IT SERVICES TO HANDLE YOUR PROJECT LIFECYCLE

WE DELIVER A TOTAL SOLUTION CATERED TO YOUR NEEDS

CONSULTING SERVICES
Our consultants work by your side to understand the operational and technological environment of your organization, and to fully assess the issues. They have a strong knowledge of the marketplace trends to recommend solutions designed to deliver real results and value.

SYSTEM INTEGRATION
We combine new solutions with existing infrastructure, and integrate them seamlessly with other functions. A flexible and intelligent system is created to ensure optimal performance between disparate computers and platforms. Existing environment is leveraged.

TRAINING
The training courses are part of our lifecycle services. We offer programs designed to provide the training and expertise necessary to successfully run and manage your new solutions. Standard and advanced courses are customized with practical exercises for your IT resources.

DEVELOPMENT
We have a breadth of experience in mobile and wireline computing, database management, mediation services, and billing solutions. We can handle the most complex projects. Experts in multi-tier client server and web-based solutions, we use the latest technologies for innovative applications.

DATABASE SERVICES
We have designed new databases or converted old ones for over two decades. We implement a rigorous process to assure minimal impact on overall production needs and a rapid deployment. We work with commercial database management systems, including Oracle, Microsoft SQl server, MySQL, and Microsoft Access.

SUPPORT
Customer support is critical for any organization, especially when their systems are down. We have built our reputation around an unrivaled responsiveness and efficiency for our customer care 24x7. Customers receive personalized service from the first point of contact. Different maintenance plans are available to suit your company's specific needs.

OUR PROCESS METHODOLOGY

A BEST PRACTICE APPROACH WITH MORE THAN TWO DECADES OF EXPERIENCE

DISCOVERY AND BRAINSTORM

Meeting with all the stakeholders to identify the full scope of the project
Comprehensive analysis of existing environments
Define detailed requirements (business, functional, technical, user population...)
Gap analysis before submitting a strategic blueprint with all the recommendations, budgetary costs and timeframes

DESIGN AND PROTOTYPE

Project kick-off with a dedicated project manager
Solution architecture design and platform requirements, call-flows, grammar, and end-user interfaces
Design with high-level prototype, high-level overview data connection and network integration
Low-level prototype, development, design acceptance
Testing methodology, tuning and validation of usability, documentation

DEVELOPMENT AND TESTING

Physical build of hardware and development of solution architecture and VUI
User programming and integration with database and telephony
Testing, documentation, user review
Complete solution integration with platform
Testing, including load testing, and refine. Documentation and quality assurance

DEPLOYMENT AND TRAINING

Onsite installation, connectivity to network and system monitoring
Perform testing, tuning and refine, and production runtime
Project documentation, end-user acceptance, and product turnover
On-site customized training

MAINTENANCE AND OPTIMIZE

Remote or on-site support
Tracking issues and changes with fixes and upgrades
Disaster recovery
Accommodate future initiatives to meet evolving needs and new market trends
Implement new technologies and applications

Have a project or a question? Let us talk now! +1 855 259 7556

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