SHOW THAT YOU CARE ABOUT YOUR CUSTOMERS
INFORM, CONNECT, AND ENGAGE WITH A VOICE AND MOBILE MESSAGING PLATFORM
CUSTOMER FIRST
- At Howard Day, we design automatic voice and mobile messaging solutions with a user-centric approach. The menu options are relevant to the customer's needs and preferences. Calls are directed to the right resource, by the routing engine, according to the company's prioritization and queuing rules.
INTERACT AND ENGAGE
- The platform allows you to communicate with customers by voice, SMS, MMS, web, email, fax and WAP. Customers are able to reach your company and are contacted under their own terms, keeping them in control. They authorize their interactions, enabling you to drive engagement and capitalize on it.
AUTOMATION
- Atir-7 leverages the power of automation for voice and mobile messaging around the clock. Inbound routine inquiries and transactions are handled with the option for live support. With a friendly web-based user interface, outbound proactive messages are scheduled and sent at the right time to the right person.
MESSAGING TOOLS
- Atir-7 combines the power of IP communications, telephony, speech technologies, and web-based standards to deliver voice, data, audio and video applications. The graphical user-interface speeds up any project development.
EASY ADMINISTRATION
- Atir-7 has extensive management capabilities for configuring, monitoring, and managing the system. The voice recording and quality monitoring module ensures rapid quality assurance and problem resolution.
FULL INTEGRATION
- The platform is fully integrated to the back-end systems, databases, CRM and third-party components to answer requests immediately, accurately, and to update the customer information in real-time, 24x7x365.