IVR and SMS Surveys

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IVR| Mobile| Messaging| Billing| Payments

AUTOMATE YOUR SURVEYS

CAPTURE YOUR AUDIENCE'S VOICE THROUGH MULTIPLE CHANNELS

USER INTERFACE
Plan, create, schedule, and launch automated targeted surveys in minutes with an easy web-based user interface.

NO MISSED FEEDBACK
Record calls and capture verbatim comments in multiple languages. Automatic re-dial for unanswered calls.

MANAGE DATABASE
Import contacts and manage your database using filters, sort lists by criteria and segment lists by groups.

REPORTING
Get access instantly to downloadable and customizable reports in different file formats.

INFORMATION
Monitor and analyze results in real-time to take immediate action and make business decision.

INTEGRATION
The platform integrates easily with CRM, back-end office systems, and databases using available API.

RUN ACCURATE AND RELIABLE SURVEYS AT A LOW COST

Fast and cost effective ways to reach large groups and collect insights
Respondents can access IVR, SMS and Social Media surveys 24x7
Higher response rates with a multichannel approach strategy to fit the needs of specific groups

There is guaranted accuracy in data collected with no human intervention
Multiple surveys can be launched at the same time using different touch points
A broad range of applications to reach, engage and collect data

SURVEYS APPLICATIONS

CUSTOMER CARE

Customer care is at the core of every business focus and should be constantly evaluated. Gather feedback with voice and SMS surveys to measure service quality, value, speed, and customer loyalty.

DELIVERIES AND SERVICES

Automated post-call surveys are an efficient way for companies to monitor the quality of their services and products after deliveries or repairs. These surveys provide relevant insights.

EDUCATION

Launch surveys to collect data on education topics. Ask students to rate the quality of courses and programs with SMS quizzes or to share their opinions on new academic projects on your social media page.

HEALTHCARE

Through surveys health organizations can check and track the quality of care, costs and levels of satisfaction of patients and employees. These are essential in improving healthcare services and reduce costs.

MARKET RESEARCH

Send market surveys in a matter of minutes to discover and analyze the wants, needs or beliefs of your targeted population. Make more informed business decisions and retain your competitiveness over the opposition.

GOVERNMENT SURVEYS

Government and state agencies can consult and get input from citizens with a low cost solution. They can engage communities to support new projects or test public opinions on major issues through SMS quizzes and polls.

FLEXIBLE DEPLOYMENT AND BILLING OPTIONS

CUSTOM HOSTED

Use our infrastructure to handle your voice, mobile messaging, billing, or payment applications. Solutions are scalable, reliable and tailored to your unique needs. They are seamlessly integrated to your back-end systems and maintained 24/7 in our secured environment.

ON-PREMISES

Take advantage of a partner backed by over two decades of experience to handle all your development, integration and application deployment needs. We provide you with all the levels of services that you require. We maintain, support and optimize your systems located on-premises.