LET YOUR CALLERS HELP THEMSELVES
WITH THE OPTION TO BE HELPED
WITH THE OPTION TO BE HELPED
MANAGE INQUIRIES AND TRANSACTIONS WITH YOUR CALLER IN MIND
AVOID FRUSTRATIONS
- At Howard Day, we design our IVR self-service system with the end-user in mind. We deliver a personalized and tailored experience to make the caller's journey enjoyable and engaging. Meanwhile, the automated interactions are fully transparent.
INTUITIVE NAVIGATION
- With our self-service system, Atir-7, callers easily navigate the menu options in a natural language conversation using speech technology or touch-tone. Atir 7 supports multiple-language applications to expand your reach and offering.
SPEED UP PROCESSES
- The computer integration module (CTI) with the screen-pop feature automatically displays the caller account information on the agent's desktop, increasing first call resolution rates. The call-back feature prevents calls to be abandoned during peak times.
CALL QUEUING
- The intelligent call routing engine directs the calls based on the caller inputs, profile, and the company's business rules. Calls are transferred to the IVR applications or the most appropriate skilled live agents queue.
TOUCH-POINTS
- Atir-7 gives callers the flexibility and convenience to interact with companies by voice, SMS, email, web, fax, and WAP. They receive consistent cross-channel service level support under their own terms and devices.
FULL INTEGRATION
- Atir-7 is fully integrated to the back-end systems, databases, CRM and third-party components to answer requests immediately, accurately, and to update the customer information in real-time, 24x7x365.